NANA Regional Corporation General Manager - Food Services Operation API in Anchorage, Alaska

General Manager - Food Services Operation API


About NMS

Built on a culture of safety and integrity, NMS delivers award-winning, integrated support services to a variety of clientsin food service, facilities management, camp services, security and hotel management in Alaska and the continental U.S. We are proud to serve not only our original oilfield clients, but also clients from federal, state and local governments, corporate facilities, healthcare institutions, schools and universities, manufacturing centers, and the transportation and telecommunications industry.Our clients have peace of mind knowing we are committed to delivering best-in-class service, and we bring creativity, technology and experience to every project. Our mission is to provide management and support services at a level of quality, value, safety and expertise beyond our clients’ expectations. At NMS, we expect our employees to fulfill that mission in every aspect of their work.


The General Manager of Hospital Food Service is an exciting opportunity for an energetic and motivated manager who is constantly seeking excellence in service standards. This key leadership position is directly responsible for the successful operation of Food Services in a Hospital. The General Manager ensures client, customer service satisfaction with efficient cost effective management meeting and exceeding stated expectations. Providing strong leadership to a team whose focus is exceptional service, exceptional quality and driving customer service.

Essential Duties and Responsibilities

  • Responsible for all foodservice related activities; including patient satisfaction, quality improvement, sanitation and infection control.

  • Directs daily food service operations in order to provide quality products, including menu evaluation, planning, purchasing, inventory, receiving, food preparation and storage.

  • Provides team leadership by ensuring cohesiveness at the unit and with the client.

  • Responsible for the selection, orientation and training and development of employees, including initiating personnel actions, such as the hiring and termination of employees.

  • Directs, trains, supervises, leads, evaluates and coaches all assigned personnel.

  • Plans, develops, implements, and revises organization policies, operations, and goals.

  • Develops and directs the maintenance of such typically required business reports, administrative matters, or materials, budget expenditures, operational reports, cost analysis and operational documentation.

  • Tracks financial data, reports, forecasts, and expenditures to achieve optimum efficiency, economy of operations, and maximize profits.

  • Establishes and implements an organized system of supervision and general operating procedures.

  • Is accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations, laws, and sound business practices.

  • Maintains excellent customer communications and relations that permit continuous improvement in provided services, efficient problem resolution, and acceptance of new services.

  • Maintains and implements sanitary and food safety conditions and training to adhere to auditing procedures and statutory regulations.

  • Supports an active safety program.

  • Continuously seeks to improve the quality of assigned activities.

  • Plans and implements an effective staff training program.

  • Takes positive actions to facilitate the employment of NANA shareholders.

  • Consistently demonstrates professional skills in efficiently carrying out assigned activities, using all forms of communications, handling of change, developing employees, solving typical business problems, and making decisions.

  • Menu development and receipt standardization.

  • Ensuring the kitchen meets TJC and CMS standards.

  • Manages subordinate supervisors and non-supervisory employees.

  • This position is responsible for the supervision of staff.

  • Supervisory Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • Other duties that are pertinent to the department or unit’s success also may be assigned.


Minimum Requirements

  • Must have five (5) years management experience with a minimum of (3) years as general manager in an accredited hospital. The 3 of GM can be within the 5 years of experience.

  • Bachelor Degree in Food Services Technology/Management or related field; or an Associate’s Degree plus 3 years of directly related experience. In lieu of an Associate's or Bachelor's degree an additional 5 years of experience is required.

  • Must be a Registered Dietician or Certified Dietary Manager or be able to enroll to obtain one within 18 months from the date of hire.

  • Candidates with Hospital food service knowledge, including culinary experience is required.

  • Experience with financial, budgetary, accounting and computational skills

  • Intermediate proficiency in Microsoft Office Suite programs such as MS Word, MS Excel MS PowerPoint and MS Outlook.

  • ServSafe Certification.

  • A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.

  • Contract requires employees to speak, understand, read and write English.

Preferred Qualifications

  • Preference given for those with retail café/coffee bar experience.

Working Conditions and Physical Requirements

Weather: Indoors, environmentally controlled.

Noise level: The noise level in the work environment is usually mild

Description of environment: This is an industrial kitchen located in a health care setting.

Physical requirements: Frequently required to stand, walk, use hands/fingers to handle or feel, stoop, kneel, talk/hear, see, taste/smell, and carry weight/lift. Infrequently required to sit, crouch or crawl. Must frequently lift and/or move up to 50lbs


Background position ranking skill levels:

Language skills sufficient to: 1) Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 2) Write reports, business correspondence, and procedure manuals. 3) Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical skills sufficient to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, or volume.

Reasoning abilities sufficient to: 1) Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2) Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Daily client contact is required as is an outgoing personality and calm demeanor.

The ability to work toward accomplishing objectives with a sense of urgency and the ability to work effectively with a minimum of supervision or support.

Must be able to effectively organize people and business activities. Must be able to balance multiple activities with an attention to detail.

Analyzes facts, weighs consequences and identifies underlying issues and patterns.

Recognizes service is a demonstrated attitude and a state of mind, not a task or step.

Dedicated to and takes initiative for understanding and exceeding customer expectations.

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Required Language

Equal Opportunity Employer/Shareholder Preference

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law.NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.

It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation by telephone, contact us at: 1-800-478-2000

To request an accommodation by email, contact us

Job: Food Preparation & Service

Company: NANA Management Services

Primary Location: US-AK-Anchorage

Shift: Variable

Closing Date (Period for Applying) - External: Jun 3, 2018, 11:59:00 PM

Req ID: API00233